Refund And Returns Policy

At Windream, we strive to ensure that you are completely satisfied with your purchases. Our Return and Refund Policy is designed to be transparent and customer-friendly, providing you with peace of mind when shopping with us.

Return Policy: If you are not entirely satisfied with your purchase, you can return it to us within 30 days of receipt. Products must be returned in their original condition, unopened and with all packaging and accessories included. To initiate a return, please contact our customer service team who will guide you through the process. Please note, some items may be subject to a restocking fee or might be non-returnable if they are custom-made or perishable.

Refund Policy: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. In case of defective or incorrect items, we will cover the shipping costs for the return. If the return is due to a change of mind or ordering error, the shipping cost will be borne by the customer.

We aim to process all returns and refunds efficiently and hassle-free. Please remember that processing times for returns and refunds can vary depending on the payment method and the logistics involved. If you have any questions or concerns about our policy, please feel free to reach out to our customer support team.